Terms and conditions

The dikelas.gr is the online store for the exhibition and sale of products via the Internet owned by DIKELAS N. KIRIAKOS located at Sahtouri & Dytiki  Perimetriki in Karystos



Before browsing our online store, please read carefully the following terms and conditions that govern it and apply specifically to the use of the online store through the website  dikelas.gr.

Make sure that you agree with the terms and conditions listed because any transaction with us through the dikelas.gr website is governed by these terms and conditions and implies your acceptance of them.


The online store dikelas.gr reserves the right to modify or renew the terms and conditions of transactions made through its online store.

The store Dikelas Kyriakos does not undertake the obligation to inform users of any modifications and any changes through the website dikelas.gr

It is clarified that the change of terms does not apply to orders that have already been placed.


The store Dikelas Kyriakos is committed to the completeness and validity of the information presented on the website dikelas.gr, both in terms of the indication of the basic characteristics described in each available product , and for the accuracy of the data concerning the services provided by the online store dikelas.gr, always subject to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions in the operation of the website for reasons of force majeure.


 The online store dikelas.gr guarantees the timely notification of final consumers about the unavailability of products. The online store of dikelas.gr is not responsible for any technical problems that may occur to users when they attempt to access the dikelas.gr website and during the course of this and are related to the operation or compatibility of their own infrastructure with the use of the website.


All the content of the e-shop, including the distinctive titles, trademarks, marks, images, graphics, photographs, drawings, texts, etc. are the intellectual property of Kyriakos Dikelas and the physical store Dikelas Kyriakos and are protected under the relevant provisions of Greek law,

 European law and international conventions or intellectual property of third parties for which dikelas.gr has obtained a license for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative works based on this content or misleading the public about the actual provider of the online store is prohibited. The reproduction, republication, re-publication, uploading, communication, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written consent of dikelas.gr or any other copyright holder. The names, images, logos and distinctive features listed and describing the online store under the brand name Dikelas or the products or services of dikelas.gr or third parties, are the property of Kyriakos Dikelas   or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way provide permission or right to use them by third parties.


To execute your orders through our online store it is sufficient to simply navigate through our categories and select the products you are interested in. Then add them to your online shopping cart and finally complete your order by providing your personal details, delivery address and payment method.

The store Kyriakos Dikelas is committed to the accuracy, truth and completeness of the information provided in the online store dikelas.gr, as regards the identity of the store, the owner Kyriakos Dikelas and the transactions provided through the online store.

The online store dikelas.gr makes every effort to provide high quality services. However, and in the context of good faith, it is not responsible and is not bound by entries of electronic data that were made by error / error in common experience and is entitled to correct them whenever it becomes aware of their existence.

After your order registration, an automated e-mail is sent to you which states the details of the order, is used as an order confirmation and is concluded as a contract between the two parties.

In case you do not receive a relevant order confirmation e-mail or notification by telephone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have provided. The dikelas.gr bears no responsibility if you have entered your contact details incorrectly so that communication with you is not possible.

In the event that the order is pending then a corresponding e-mail and / or sms will be sent. Alternatively, telephone contact is made to the telephone numbers registered by the user during the registration or registration of the order in dikelas.gr



The warranty is valid from the original date of purchase of the product and if it has been purchased from the online store dikelas.gr. For the purpose of verifying the date of purchase, it is necessary to keep the purchase receipt, where the date of purchase is explicitly indicated.

Damages caused by the following causes are not covered by the warranty: Incorrect assembly, improper use or storage and incorrect or careless handling, use other than that intended for the object or equipment in question, lack of cleanliness, scratches/blows or any other type of accident, repairs not carried out in the indicated manner and use of non-genuine spare parts, normal wear and tear, chemical or physical effects on the surfaces of the products, failure to observe the manufacturer's instructions for use as indicated on the packaging.

If a defect of a product or component of a product or component is detected by a qualified employee of the online store, the online store dikelas.gr will proceed to the correction or repair of the problem. If it is necessary, the defective part and/or the entire product can be replaced. If the defective product no longer belongs to the collection of products of dikelas.gr and the Kyriakos Dikelas store, the store or the online store dikelas.gr will take care of its replacement with another of similar properties and price.

 We do not assume responsibility for any damage during shipment.


You can cancel an order you have placed at any time if you have not received it and it has not been shipped by contacting the customer service department via e-mail info@dikelas.gr or by phone at 22240-25765.


Shipping from dikelas.gr is done in the following ways:

1.  You can pick up your order from our store, provided that you have previously contacted us about the availability of the products.

The opening hours of the store during the winter period are: Monday & Wednesday: 09:00-14:00, Tuesday, Thursday, Friday & Saturday: 09:00-14:00 & 17:30-20:30.

The opening hours of the shop during the summer period are:

Monday to Saturday: 09:00-14:00 & 18:00-21:00.

The address of our store is Sahtouri and Dytiki Perimetriki, Karystos, P.O. Box 34001.

2.      By courier of ACS. If the value of your order is more than 60€, the shipping costs are free of charge.

3.      With the courier company ELTA shipping costs are free of charge.

If the value of your order is more than 60€, the shipping costs are free of charge:

- Please fill in all the necessary contact and address details in the form for the correct shipment of the products.

- Please make sure that all necessary information for the ordering process is provided in all necessary fields.

- For products with a volume exceeding 2 kgs, the charges will be +1€/kg. When your package exceeds 5 kg, it will be shipped by a transport company after agreement with you.

- In case there is no availability of the products of your order we will contact you by phone, in order to make an agreement for the development of your order.

- Orders will be delivered within 3 working days for major urban centres and within 5 working days for remote areas. In case of adverse weather conditions or other problems that transport companies may encounter, there is a possibility of delayed delivery.

- Regarding the method of payment by bank deposit, the order will be dispatched as soon as the payment amount appears in the respective bank account of the company.



Payment at dikelas.gr is made in the following ways:

- By cash on delivery: at the time of receipt of the product, at no extra charge.

- By credit card: The company has taken all necessary measures to ensure the security of transactions using credit card.

In the order form it is mandatory to fill in the requested credit card details of the beneficiary, for which he is the only responsible for the correct recording and validity of these. The dikelas.gr bears no responsibility in case of illegal use of credit card.

- Send your payment to info@dikelas.gr. Send the payment to. Payments are completely secure and fall under the terms of use and security of PayPal.

- By bank deposit: The available bank accounts are the following:

o Alpha Bank.

o Eurobank: IBAN (GR5602602780000140200352987)

o National: IBAN (GR5101103710000037140055544)

o Piraeus : IBAN (GR5901712840006284135800422)



The dikelas.gr accepts returns of products within ten calendar days from the day of dispatch of the order to the customer. In the event that dikelas.gr is not at fault, the transport costs are borne by the customer. In order for the return of the product to be approved, the following conditions must apply:

- The product must not have been used and must be in its original packaging, where the customer received it.

- Any logos, labels or stickers that may be present on the product must not have been removed.

- In order to return the product, it must be accompanied by the corresponding proof of purchase, e.g. receipt, invoice.

If the above conditions are met, dikelas.gr will proceed to replace the product.


In case of no fault of dikelas.gr, any shipping and replacement costs of the order are not calculated in the refunded amount.

In case of no fault of dikelas.gr in orders where no shipping costs were charged, when the amount is returned the cash on delivery (where applicable) and shipping costs will be charged.

In case the customer wishes to use a different company from those cooperating with dikelas.gr then the shipping costs are borne by the customer and the dikelas.gr store reserves the right not to receive the parcel.

In the case of using the product or altering their original packaging, the return is not accepted.

Before returning the product you must contact the dikelas.gr store.

If the product is not returned before the product is used, the customer must first contact the Dikelas shop before sending the product.

If you have previously called the dikelas.gr store, you pack and send the package with the product with the partner shipping company. Inside the package you will have placed a note in which you notify us of the problem that has arisen with the returned product if the product meets the conditions for return. If the package arrives and it turns out that the return conditions do not apply, the product will not be accepted as explained in detail above. It will be returned to the customer and the transport costs will be borne by the customer.

Cancellation or Modification of Order

 An order may be cancelled or modified at any time, except where the order has already been delivered to the courier company. In this case, the customer is obliged to receive the order and then proceed with the return procedure as described above.

 In cases of cancellation or modification of an order that has not yet been shipped, the buyer can contact dikelas.gr in time by email or by calling 22240-25765 and one of our associates will undertake the cancellation of your order.

11. Price policy

The online store dikelas.gr reserves the right to change prices without prior notice to the customer.

12. User's responsibility.

The user/customer agrees and undertakes to use the services, information and data of dikelas.gr online store as provided by law and based on the rules of good faith and morality.

The orders through the online store dikelas.gr are distance sales contracts, which are governed by the legal framework of Law 2251/1994 (as it is currently in force) and the amendments referred to in PD 131/2003 (Government Gazette A' 116/16.05.2003) and the adaptation of Greek legislation to the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council.

The user has the right to conclude a valid order through the online store, provided that he/she is legally competent to act in accordance with the provisions of the Greek Civil Code (provided that he/she has reached the age of eighteen and is not subject to legal representation for the conclusion of a sales contract). Orders may also be placed by legal representatives of legal entities. The company reserves the right to claim the return from the supervisor or guardian of any orders placed by legally incompetent persons.



What are cookies?

"Cookies" are small files containing information that a website (specifically the web server) stores on a user's computer so that each time the user logs on to the website, the latter retrieves this information and offers the user services related to it. A typical example of such information is the user's preferences on a website, such as

 indicated by the choices made by the user on that website (e.g. selection of specific 'buttons', searches, etc.).

What cookies does dikelas.gr use?

Our website uses cookies in order to provide a unique browsing experience to our reader. We have separated the cookies used by our website into two main categories:

(a) Functionality cookies.

The website uses a Content Management System (CMS). This system uses a cookie when the user enters and exits the site to ensure the proper functioning of the website. This is only activated if a user is registered. All data is anonymous.

(b) Cookies to measure the performance of the site


These cookies are used to collect anonymous statistical data that allow us to understand how the public uses our website and help us to improve its structure and content.

Cookies: _ga / __utma, __utmb, __utmc, __utmz, __utmv (Google Analytics)

How can I review the cookie settings in the browser?

Each web browser provides clear instructions on cookie policy. Below are references of the major web browsers that are specific to particular versions.

 We recommend that you refer to the official literature of the manufacturers for the most up-to-date information.


Privacy policy


The online store dikelas.gr recognizes the importance of the issue of security of Personal Data and electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure maximum security of the user. All information, which is related to personal data and transactions, is secure and confidential.

Transaction Privacy

The observance of confidentiality is self-evident. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user/member to dikelas.gr is confidential and it has taken all necessary measures to ensure that they are used only to the extent necessary in the context of the services provided.

The online store dikelas.gr does not disclose the details of customers and their transactions, unless it has their written authorization.

Access to the information is only by authorized employees of the store Dikelas Kyriakos and only if it is deemed necessary. In the event that dikelas.gr uses third parties to support its systems, it takes care to ensure confidentiality.


When visiting the pages of dikelas.gr it is possible to be asked to provide personal data (name, surname, profession, e-mail address, shipping address of products, etc.) which are generally needed to process the order or the service provided. User data (name, profession, profession, e-mail address, home address, landline phone, mobile phone, etc.) and transactions of users of the dikelas.gr e-shop are kept solely for purposes related to your transactions with us, and the services provided by the dikelas.gr e-shop to the user and may not be used by any third party (except where provided by law to the competent authorities only). It is ensured that only authorized employees have access to transaction information and only when necessary, e.g. for the processing of orders. Every reasonable measure to secure your data is taken. At any time the user reserves the right to inform or object to further processing of his/her data in accordance with the applicable legislation on the protection of personal data.